Unfortunately, children under 3 will not be allowed into the venue, those 16 or under must be accompanied by an adult and may not sit in the arena on their own. The General Admission area is not recommended for anyone younger than Yes, for personal use only. However, please be mindful of the people around you — we want everyone to be able to enjoy themselves.
The concert involves the use of extensive flashing lights, kinetic lighting, lasers and strobing light effects. If you have any concerns or questions, please contact [email protected]. The easiest way to get to us is via the underground as we are opposite Pudding Mill Lane station.
However, you can also alight at Stratford station and enjoy the walk through the Olympic Park. The only Arena parking available is 10 blue badge spaces that need to be booked in advance.
We strongly encourage travel via public transport or bicycle as parking options at Stratford and Westfield are available but are not controlled by us. Taxis will be able to pick up and drop off on Pudding Mill Lane. There are no parking spaces available for coaches to wait, but coaches can drop off and pick up on Pudding Mill Lane. There will be plenty of options available both before, during and after the concert. More information will be available closer to the event, so please check back and keep an eye out for emails.
If you want to buy any alcohol, we have a Challenge 25 policy. This means you may be asked for proof of age and will need to show one of the following:. Proof of age cards bearing the "Pass" hologram symbol. Please note only food and drinks bought at the arena can be consumed on site. We do have a cloakroom with limited space, so please only bring the essentials.
Any bags larger than a standard handbag or small rucksack must be left in the cloakroom. Like most venues in London, we have bag searches in place for your safety — this means any bag you bring is subject to search by our trained staff. Yes, and you can also save time by purchasing them before you get to the venue via our website.
Unfortunately tours of the Arena and backstage are currently not available. Please get in touch with us at [email protected]. Ticket Release When can I book tickets for?
In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails. I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July.
I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates!
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Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Screenshots iPhone iPad. Description Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.
Oct 14, Version Ratings and Reviews. App Privacy. Information Seller Ticketmaster L. It encrypts all your personal information so no one else can access it. Most tickets are now digital, so if you booked online they will be delivered to your online Ticketmaster account shortly before the event. However, the latest you should receive them is around five days before the event. I purchased tickets some time ago and am still waiting to receive them.
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Yes, you can purchase a SEC gift voucher here. If an event is cancelled altogether we will usually just refund your tickets automatically.
If an event has been postponed or rescheduled will usually contact you to inform you of refund or exchange procedures for that event. Regrettably we cannot be responsible for tickets purchased through any other outlet or agency.
I have purchased tickets from a different ticketing outlet and am unsure if they are valid, can you confirm their validity? Simply download the Ticketmaster App on your mobile phone and follow the below step-by-step guides.
Further information and a link to download the app is available here. Yes — as long as your screen is in good condition there should be no issue using a phone that has a clear screen protector. We recommend you do this, so each person attending can retain their own ticket.
You can find more info on how to do that here. Please visit the Box Office on arrival at the venue, where you will need to provide booking details and some form of ID so that staff can access your Ticketmaster account. Check out the Ticketmaster troubleshooting guide here for a step-by-step guide on how to resolve some common queries with digital tickets. You can find out more about transferring tickets to others here. For more help with digital tickets go to the Ticketmaster website here , for some common troubleshooting advice.
Select a Category. To make a booking, please visit the following: www. What are the Terms and Conditions of ticket sales? Please note the following when booking online: Wheelchair positions are for wheelchair users.
By purchasing an accessible ticket, you confirm you or a member of your party require this position. For further information on the OVO Hydro's accessible facilities please visit www. Service Charge An administration fee is levied on all tickets sold via the Ticketmaster online retail system, our contact centre or the Box Office in the SEC.
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